27-07-2005
ISS has acquired the Dutch Call Centre
company Interfoon Call Centers BV and is expanding the call centre business.
Interfoon is one of the top 10 call centre companies in the Netherlands
with operations nationwide. The company provides incoming telephone and email
traffic for a range of leading Dutch companies. Interfoon has as turnover of DKK
48m and 250-350 employees, who will be taken over by ISS. The difference is
caused by staffing peaks in the care sector.
"We are delighted to
welcome Interfoon Call Centers," says Rolf-Jan Goosen, Director of ISS Office
Support Services. "For us, Interfoon represents an expansion of the services we
offer that fits in with our strategic vision. They are one of the few call
centres in the Netherlands where the focus is on consumer customer care. That
fits our own current product range perfectly. Another key factor is that their
vision mirrors our own: Providing support to our customers in carrying out their
primary processes".
With the acquisition of Interfoon ISS takes a
strategic position in the emerging market of consumer customer care in the
Netherlands. The acquisition follows the recent strengthening in Norway, where
ISS in June 2005 doubled its Norwegian call centre expertises with the
acquisition of Teleservice.