Frost & Sullivan Thailand has recognised ISS Thailand as ‘Thailand Facilities Management Customer Service Leader of 2015’ for a strong reputation and outstanding customer service performance.
Frost & Sullivan Excellence Awards recognise companies in several regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Mr. Abhijit Datta, Country Manager of ISS Thailand said:
– It is truly an honour for ISS Thailand to receive this award for the first time. This award is a recognition of the tireless efforts of our more than 30,000 employees, the commitment of our management team and the support and confidence of our customers. Over the past year, we have focused on understanding our customers’ purpose and gradually engaging and motivating our employees so that they work with a clear sense of purpose and a strong feeling of pride.
We believe that only happy employees can deliver great value to our customers. Over the last two years, we have seen positive and continuous improvements in our customer net promoter scores (NPS) as well as employee engagement scores. The results inspire us to continue to improve as we embark on our exciting journey to make ISS Thailand a truly great service organisation.
Harpreet Kaur, Research Associate, Frost & Sullivan commented:
– ISS Thailand has positioned itself as a market leader in the FM market with its wide range of solutions. It emphasises customer service as a market differentiator in the highly competitive market. With its skilled workforce, the company has met client’s needs through customised, integrated, and cost-efficient solutions that have paved the way for its continuous success in 2014. ISS has persistently improved its NPS, which indicates excellence in customer service. Overall, the key attributes of people empowerment and service understanding are what drives ISS’ success in the Thai facilities management market.
Frost & Sullivan has more than 50 years of experience in business with a global research organisation of 1,800 analysts and consultants and a global footprint of more than 40 offices.