A global one-stop-shop
Having a site-based account manager bearing the responsibility for managing and optimising the members of the service team on site is fundamental for the success of the relationship. Our site-based organisational structure gives us performance that is unmatched in the market.
We have the ability to self-deliver all or most of the services rendered, thereby providing a one-stop-shop for our customers. We are able to service our customers on a global level regardless of size or scale.
The ability to insource the customer’s entire in-house FM operations and self-deliver a customised service solution based on our robust management systems is what differentiates ISS in the marketplace.
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The strength of our people
People management is a core competence of ISS, and through our people we strive to deliver a flawless service. We guarantee competent, trustworthy and well-trained employees together with strong local and entrepreneurial leadership.
In particular we devote attention to developing team leaders, supervisors and account managers, who do their utmost to find new areas for efficiency and optimisation. It is therefore vital that we have the right people resources so that we can provide everything from highly specialised service experts to multi-skilled employees at all times and in each of the markets in which we operate.
At the end of the day, it is our employees’ attitude, efforts and service-mindedness that ensure we are providing the best possible service to our customers.