In ISS we keep up a consistently high level of quality in an operation by focusing on customer needs, processes and concepts.
We have been developing and improving our approach for over 100 years
, bringing in experiences from all corners of the world. This means that with us, our customers can enjoy hassle-free IFS service
at a reliably high standard. Optimising processes for continuous improvement
Process optimisation and integration is the foundation of our service delivery: we constantly review our methods and systems to provide evidence-based solutions. We focus on creating the perfect process to manage all of our customer relations, from the contract to invoicing, to encourage continuous improvement and relationship management. ISS Process Frameworks
ISS process frameworks help us to deliver the same quality and services regardless of which country we are operating in.
The frameworks describe ISS best practices and tools and are contained within a set of Process Handbooks. All ISS countries have their own formalised, documented, and transparent procedures that are aligned with these frameworks and with local legislations. Read about the ISS process frameworks. High consistency and quality
Our operational process frameworks provide best-practice management processes, ensuring that we meet our customers' expectations and that we support a consistently high-quality contract delivery. The framework also provides new opportunities to manage and even reduce risk. We also take a structured approach to documenting, training and implementing our service concepts.
With a clear process in place, it is easier to engage with our customers and their situation. And when we have a deeper understanding we always encourage, develop, and take the lead in service innovation and continuous improvements.