ISS at Melbourne Airport praised
ISS Australia has been recognised with the ‘Customer Service Organisation of the Year’ Award from Melbourne Airport.
ISS Australia has been honoured with the ‘Customer Service Organisation of the Year’ Award from Melbourne Airport, as part of the APAM (Australia Pacific Airport Melbourne) Service Awards. The Awards were held at Crown Casino in Melbourne, and aim to identify and reward individuals, teams, and organisations from across the airport where outstanding service has been delivered.
ISS has implemented several initiatives in the company’s Security Contract with Melbourne Airport, to fully embrace the airport’s Customer Charter and improve customer service. ISS’ activities have focused on providing staff with advanced customer service training, as well as implementing rewards programs, passenger surveys and second-language communications: all geared towards improving performance and delivering the best possible customer service outcomes for Melbourne Airport passengers.
Dane Hudson, Country Manager of ISS Australia and New Zealand, said:
– I want to congratulate Greg Gately, Frank Doganel, Sharie Harrold, Scott Erwin, Chris Bulmer for their fantastic work in devising and implementing these customer-focused initiatives. Congratulations also to the terrific security team providing exceptional customer service at Melbourne Airport, in particular; Tariq Hashimi, Jazz Bedi, Onur Bekar, Mona Assad, Nitin Sharma, Mandy Barac, Peter Caput, Edin Sinclair, Duty Managers, Compliance Coordinators and all Supervisors.