International award underlines ISS’ commitment to customer value creation Copenhagen, April 5, 2011
– ISS has been presented with the 2011 ‘Frost & Sullivan European Customer Value Enhancement Award’ in Facility Management. This is the first time ISS has received this award.
This award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. Strong recent growth testifies to ISS’ success helping its customers enhance their value creation. ISS Group recorded solid organic growth of 4% in Q4 2010. Total revenue ended at DKK 74.1 billion in 2010, up 7.3% while operating profit increased 27% to DKK 4.2 billion.
Key to ISS’ success is the careful assessment of clients’ needs and a country-by-country transition process of taking over outsourced employees, service provisions and associated risks.
“We have a sharp focus on understanding our customers business and in recent years we have intensified our work globally with service excellence and best practice sharing. It enables ISS to create true value for our customers,” said Lars Sandahl Sørensen, Group Chief Commercial Officer. “The award is a great proof that this approach is being recognised by our customers and our strategy is successful. We also see this award as a tribute to the more than half a million ISS employees around the world providing services and value to our customers.”
Frost & Sullivan Industry Analyst Michael Meyer noted: “Throughout 2010, and into 2011, ISS has succeeded in stepping up the development of its exceptional value proposition to the market, be it in the delivery of multi-country contracts, the optimisation of delivery concepts, and the application of best practices in operation processes.”
Best practices in operation processes, coupled with uniformly high quality standards across the regions in which it operates, has also been integral to ISS’ recent growth. This quality is illustrated with ISS being the service provider for a number of high level corporate clients such as HP, Shell and Sony Ericsson to name a few. For further information please contact:
Per Bech Thomsen
ISS Press Relations Manager
Tel: +45 38 17 62 39 About ISS
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading facility services companies. ISS offers a wide range of services: cleaning services, property services, catering services, support services, security services and facility management services. Global revenue amounted to DKK 74 billion in 2010 and ISS now has more than 520,000 employees and direct operations in more than 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers.