Responsibility

Code of conduct

The ISS Code of Conduct establishes some key principles that apply to all ISS operations and shall guide the behaviour of all employees at ISS.

The ISS Code of Conduct supports the ISS Values and is supplemented by ISS policies, rules and guidelines. The ISS Code of Conduct is part of the terms of employment at ISS.

The key principles relate to:

Personal conduct of employees

Employees must comply with the law
ISS expects its employees to live by the ISS Values: Honesty, Entrepreneurship, Responsibility and Quality,
Where no legislation or rules govern personal conduct, each employee must exercise sound judgement and due care
Whenever in doubt, employees should raise their questions with a superior or another responsible staff member
Colleagues, customers, and other business partners must be treated with respect and fairness
Discrimination and harassment, including sexual harassment, are unacceptable at ISS
ISS employees shall perform their work without the influence of alcohol or drugs

Anti-corruption and bribery

ISS is against any form of corruption and bribery and committed to combating such practices
ISS competes for business on fair terms and solely on the merits of its services
Regardless of local practice, any personal payments, kickbacks or bribes between ISS and customers, suppliers or public servants are strictly prohibited
It is unacceptable to receive gifts or other gratuities from business partners – unless it is customary in the environment, of modest value and serves a business purpose

Compliance with competition laws

Compliance with all applicable competition rules and regulations lies at the heart of ISS business practice
ISS does not fix prices, allocate services or divide markets with competitors
ISS does not collude on tenders with competitors
ISS does not discuss competitive issues (such as pricing, discounts, bonuses, sales terms etc.) with competitors

Business partner relations

ISS will ensure that its suppliers, customers and other business partners are familiar with the ISS Code of Conduct
The ISS service delivery will meet agreed standards for quality, health, safety and environment at customer sites
Customer privacy is respected and applicable data protected
Customer complaints are addressed effectively, and they are considered a valuable contribution to constantly ensuring high levels of service

Workplace standards

ISS ensures proper working conditions for its employees, including appropriate health and safety standards
ISS tolerates no form of discrimination against employees in respect of employment and occupation; all employees are entitled to fair and equal treatment
ISS respects the freedom of association and the right to collective bargaining; all employees have the right to join and form trade unions
ISS uses no forced or compulsory labour
In accordance with international conventions, ISS avoids employing children
ISS offers adequate wages that – as a minimum – comply with local agreements and regulations
ISS supports the introduction and upholding of minimum wages
Employees are offered training opportunities relevant to the function they perform
ISS respects employee privacy and protects applicable data accordingly

Corporate responsibility

ISS is a signatory to the United Nations Global Compact and is committed to the ten principles of the Compact
ISS respects, supports and promotes human rights as stated in the United Nations Declaration of Human Rights and the Core Conventions of the International Labour Organisation
ISS operates according to principles of good corporate governance
ISS is committed to continuously reducing adverse environmental effects of its operations
ISS acts as a good corporate citizen in all societies where it operates
The social, environmental and ethical commitments of ISS shall be reflected in all dealings with customers, employees, suppliers and other stakeholders