During 2008, ISS formulated the strategy ‘The ISS Way’ which will guide our business in the coming years.

 

Since the millennium, ISS has been transformed. Today we are present in 50 countries all over the globe. Our revenues and margins have grown significantly. We are no longer exclusively a cleaning company but a broad-based service provider, standing on our service pillars with a strong determination to lead the industry both locally and globally.

Having come this far, it is now time to strengthen our position even more in each of our 50 countries, across borders and in the regions by leveraging our international footprint.

We may feel that we have been moving fast in these past years – and we have! However, the market is also developing rapidly. Globalisation is changing the market conditions, pushing forward new demands that we have to live up to but at the same time providing opportunities to expand our business even more.

The ISS Way is our way of meeting these demands and taking advantage of the challenges provided. It will enable us to grow both individually and collectively as we develop our common cultural and strategic platform.

The changes that we are facing in the years to come will not be less dramatic than those we have already experienced. We will have to change and we will have to incorporate new ways of working. The ISS Way will help us make sure that we change in synch with market needs without losing the special characteristics that have brought us this far.

The ISS Way should therefore be seen as our collective guide on our journey to become the dominant player in our field. By following The ISS Way we can fulfil our vision of “Leading Facility Services globally – by leading Facility Services locally”.

Jørgen Lindegaard Group Chief Executive Officer

Jeff Gravenhorst Group Chief Operating Officer