At ISS we are constantly looking for new and efficient ways of building knowledge about Service Management, Service Excellence and Outsourcing as well as introducing new ways of working. We see ourselves as thought leaders within our industry and, in order to drive the professionalisation of the Facility Services industry, we see it as an obligation to further drive development and share our experiences.
Since 2009 we have used White Papers as one way of impacting the market and sharing best practices from the ISS world of service with customers and industry organisations all over the world. We strive to challenge the status-quo with the ambition to influence the industry with specific themes and content which serve that purpose of “educating” our own organization, our customers’ organizations and the industry at large to make more enlightened decisions about service and outsourcing.
The right-hand menu links to our catalogue of what has been produced so far. We are still in the process of developing more knowledge and therefore our media library will be updated on a regular basis to display the latest research and developments.