About the ISS Group
The ISS Group was founded in Copenhagen in 1901 and has since grown to become one of the leading Facility Services companies in the world. The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading Facility Services companies. ISS was originally short for International Service System, but is only used as the acronym today.
ISS offers a wide range of services within the following business areas: cleaning services, support services, property services, catering services, security services and facility management services. The ISS Group’s revenue amounted to almost DKK 80 billion in 2012 and ISS now has more than 530,000 employees in over 50 countries across Europe, Asia, North America, South America and Pacific, serving thousands of both public and private sector.
Financial info (2012)
Revenue: DKK 79.5 bln
Operating Profit before other items 2012: DKK 4.4 bln
Ownership
Majority shareholders of ISS consist of funds advised by EQT partners and Goldman Sachs Capital that together hold 73% of the share capital, and Ontario Teachers' Pension Plan and KIRKBI Invest A/S that together hold 26%. In addition, certain members of the Board of directors, the Executive Group Management and a number of senior officers of ISS hold approximately 1% of the share capital through director and management participation programmes. ISS bonds are listed on the Luxembourg Stock Exchange.
Management
Chairman: Ole Andersen
Group Chief Executive Officer: Jeff Gravenhorst (view bio here)
Group CFO and Group Chief Operating Officer Europe: Henrik Andersen (view bio here)
ISS provides a complete range of facility services
| Cleaning services |
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such as daily office and facility cleaning, dust control, washroom and specialised cleaning services |
| Property services |
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such as landscaping, damage control, building maintenance and technical services and pest control services |
| Catering services |
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such as in-house restaurants, hospital canteens, catering services to remote sites, executive dining, corporate catering and office catering |
| Support services |
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such as call centres, manpower supply, outplacement services, reception and switchboard services and office logistics |
| Security services |
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such as guarding, access control and patrolling of customer facilities and installation of alarms and access control systems |
| Facility management services |
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such as on-site management of facility services, change management, space management and consulting |
Revenue by region (2012) Western Europe – DKK 39.4 bln
Nordic – DKK 17.7 bln
Asia – DKK 7.4 bln
Pacific – DKK 6.0 bln
Latin America – DKK 3.8 bln
North America – DKK 3.5 bln
Eastern Europe – DKK 1.6 bln
Revenue (DKK bln)
2006: 55.8
2007: 63.9
2008: 68.8
2009: 69.0
2010: 74.1
2011: 77.6
2012: 79.5
Operating profit before other items (DKK bln)
2006: 3.2
2007: 3.9
2008: 4.1
2009: 3.9
2010: 4.3
2011: 4.4
2012: 4.4
Operating margin, %
2006: 5.8
2007: 6.0
2008: 5.9
2009: 5.7
2010: 5.8
2011: 5.7
2012: 5.6
Number of employees
2006: 391,400
2007: 438,100
2008: 472,800
2009: 485,800
2010: 522,700
2011: 534,500
2012: 534,200
Read our 2012 Annual Report here.