We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.
We put great effort into understanding our customers’ needs. We believe that facilities operational plans, objectives and targets have to be directly driven by customer needs.
ISS is a leading global provider of facility services, offering services on an international scale with leveraged knowledge and experience.
We have years of experience of helping our customers focus on their core business, by making their non-core jobs our speciality.
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Each week, 4.000 people join ISS. Learn more about the opportunities to join one of the largest companies in the world.
Founded in 1901, ISS has grown significantly with presence worldwide and remarkable revenues and margins.
We strongly believe that the long term success of our company depends on the balance of social, environmental and economical aspects of our business.
The Needs Analysis Process Framework provides guidelines to aiding the customer’s buying process in order to reach a satisfactory outcome. It helps identify the sequence of phases in the purchasing process and helps ISS to align its sales process to this in order to create value for the customer, based on a thorough analysis of the customer’s actual needs and wants. The framework builds a platform to help customers specify needs, identify problems and reduce risks. The Needs Analysis Process aims at meeting both parties´ interests.
The Needs Analysis Process is centred on attaining a deep understanding of the customer’s stated and implied needs. Learning about a customer’s specific situation, challenges and the indirect facility user behaviour is important in order to design the right service solution at a later stage. The framework is based on asking the right questions in order to understand customers’ needs, wishes and problems.
Read our white book ISS 2020 Vision about scenarios for the future of the global facility management industry here.