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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
About ISS
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The Power of the Human Touch

The Power of the Human Touch is about facilitating our customers' purpose and exceeding their expectations
We believe that combining training and HR processes that empower employees, ISS’ unique self-delivery model and our expertise and best-practices, form the best foundation to give our employees a sense of purpose and personal accountability. 
  
And that is what The Power of the Human Touch is all about.
  
Empowering people
At ISS our most important resource is our people – and our unique processes are designed to manage this great pool of skills and talents. ISS centres on empowering employees and enabling them to take responsibility for their roles – how they interact with customers drives a feeling of cohesion with the company. The feeling of being part of the company also makes it easier to engage in what ISS does and take pride in the difference ISS makes to customers.
  
Harnessing the Power of the Human Touch
To realise our vision of becoming the world's greatest service organisation, we have many training programmes in place. The ISS University, ISS Academies, local training centres and talent management programmes are all examples of how we are constantly evolving to ensure we make the most of our people. And when you combine training and HR that empower employees, our unique self-delivery model, and our expertise and best-practice processes, you give your staff a sense of purpose and personal accountability. 
  
Read more about our approach to below.
  

ISS is a people company. We focus on recruiting the right people to take care of your needs. And as a people business, we continuously make sure that everyone is happy and engaged on our team, as we know that being motivated is crucial in performing well on a day-to-day basis. 

Over the years we have become a global leader in people management, having one of the most advanced training and education systems for employees in the world. The main pillars in this system are the ISS University and the ISS Academy. The ISS University ensures that the special ISS approach to customer service is applied at executive level throughout the world. The ISS Academy focuses on implementing standardised best working practices in order to deliver services in a consistent and efficient way.
Locally, service schools have been established to develop new skills and give inspiration on service management. In addition, 'train the trainer' initiatives provide an important foundation to implement up-skilling and continuous development. All this means that we go far to ensure that you can experience The Power of the Human Touch – the combined excellence you get when you partner with one of the world’s leading people management companies like ISS.

Our vision is to be the world’s greatest service organisation, and so we’ve created a training programme for our staff to support customer experiences committed to 'Service with a Human Touch'. We know that since our customers are at work, great service is as much about knowing when to be quiet as knowing when to be engaging.

Our training programme 'Service with a Human Touch' focuses on five key areas which help our staff elevate the service experience:

  • Read my signals
    • Read my signals trains our staff to know our customers, be observant, read body language, and understand when to engage

  • Communicate with me
    • Communicate with me is about projecting a positive image, engaging customers, keeping them informed, and checking that they are satisfied

  • Support me
    • Support me is helping our customers succeed by being proactive, making it easy for them, and making recommendations

  • Make a difference for me
    • Make a difference for me trains staff to do the unexpected, making the experience memorable and personal

  • Make it right for me
    • Make it right for me recognises the need to listen and apologise when necessary, take ownership, find solutions, and build relationships with our customers

Our vision

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Corporate brochure

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Read more about  ISS and our service performance here

Our mission

The ISS mission

Contact ISS head office

Contact ISS head office

Head office
ISS World Services A/S
Buddingevej 197
DK-2860 Søborg
Denmark‎
Tel: +45 38 17 00 00

See also our list of offices worldwide